19:42

ZURICH | AI Concierge

BS
Secure Connection • Identity Verified via FaceID

[System: Vehicle context loaded — Toyota Innova Zenix 2024 · B 1234 SXY · Autocillin Comprehensive]

Z

Selamat malam, Budi. Your telematics device reported a hard stop and engine shutdown on Jl. Casablanca 6 minutes ago. Are you okay — do you need help?

19:42

Car won't start after the flooded road. Before towing — what exactly does my policy cover for this?

19:43

🔎 Retrieving policy schedule from Core System (RAG)...
Z

Here's your live benefit table. Towing is covered, but water-damage to the engine is not — your policy has no flood add-on.

Autocillin Comprehensive · B 1234 SXY

Live from CRM

Own Damage (Comprehensive)

Rp 385.000.000

Active

Third Party Liability

Rp 25.000.000

Active

Emergency Roadside & Towing

50 km free tow

2 / 4 used

Flood & Natural Disaster

Not attached

Add-on

📄 Source: Policy Schedule 2026 — Section B (Benefit Table)

19:43

Understood. Please send a tow truck now.

19:45

✓📍 Confirming GPS: Jl. Casablanca Raya KM 3.4...
🚚 Dispatching nearest Zurich Assist partner...

[System: Roadside request #ZUR-Auto-44120 created • 50 km free tow entitlement applied]

Z
A tow unit is on the way — free of charge, within your 50 km entitlement. Track it live:

19:45

Live map showing the tow truck route to the stranded vehicle
🚚 ETA 14 min · 3.4 km
AR

Agus Riyanto

Towing unit B 9021 TZR · ★ 4.9

Verified partner
Requested
Driver assigned
En route
Vehicle picked up
Where will it take the car?

19:47

Z
You can pick any partner workshop — repairs there are zero-cost to you, billed directly to Zurich:

19:47

Auto2000 Sudirman

🛠️ 2.8 km away✅ Zero-cost repair

Earliest slot: Today 15:00

Astra Body & Paint Kuningan

🛠️ 4.1 km away✅ Zero-cost repair

Earliest slot: Tomorrow 09:00

Nawilis Tendean

🛠️ 5.6 km away✅ Zero-cost repair

Earliest slot: Today 17:30

Booked Auto2000. And I'd rather not get caught by flood damage again.

19:50

✓🧠 Analyzing driving pattern & claim history...
🎯 Matching eligible add-ons for your profile...
Z

Based on your parking locations, weather exposure and claim history, one add-on would have covered tonight's damage:

Personalized for Budi

Flood Protection Add-on

AI match 92%
  • • You park daily in Kemang — a high flood-risk zone (BMKG data).
  • • 2 roadside requests in 6 months, both weather-related.
  • • Renewal in 38 days — add now, pay pro-rata.

Additional premium

Rp 41.000 / month

Bundle −15%

19:51